I Can’t Log into Paragon / Scroll Bar Where Password Goes

Hello Paragon users!

Have you tried to log into Paragon and found a scroll bar in the password field?

It looks like this if you’re using Internet Explorer as your browser:

When this happens you won’t be able to log in until we somehow exorcize those pesky scroll bars.

Following are are a few ways to correct this issue:
1. Hold down your computer keyboard’s “Ctrl” key and the tap the “+” key.

-if that doesn’t work:
2. In Internet Explorer, click on the “Page” button, then click on “Zoom” and make sure that is set at “100%”

-if that doesn’t work:
3. In Internet Explorer click on “View” in the browser’s “menu bar,” then click on “Zoom,” then click on “100%.”

-if that doesn’t work:
Contact the NNRMLS at 775-823-8838 or support@nnrmls.zendesk.com

Please note: The NNRMLS tech team is aware of a similar issue to this one that affects Mozilla Firefox users. The fix is not the same as the advice above. That error looks like this:

-and will likely be the subject of a future post!

Thanks for reading, I hope this post helps to make your life just a little easier!

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This entry was posted in Kitchen Sink, News You Can Use, Paragon 5, Products and Services, Show Me How and tagged , by Andrew Cristancho. Bookmark the permalink.

About Andrew Cristancho

Andrew is the Director of Member Services and Training for Northern Nevada Regional MLS; the official trainer for our products and services. He teaches classes, in our lab or at your office meetings and also hosts one-on-one and small-group training sessions. Andrew is author of many of the technical 'how-to' articles for our organization. Andrew holds the MLS Executive Designations CMLX 1 and CMLX 2 from the national Council of MLSs, his ePRO designation from the National Association of Realtors and serves on CMLS's Green Section Council. Andrew earned his Bachelor of Arts in Journalism and a Social Media Marketing Certificate from the University of Nevada Reno. He is happily married and is a proud father and lives and works in Reno, Nevada.

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