Paragon’s Consumer-Facing Client Connect Site Doesn’t Load Results

When your contact logs into your Client Connect site and clicks on any sub-tab, the above image is the result: "Undecided," "Favorites," "Possible," "Rejected" or "View Summary." The Loading Results message stays on the screen, the results never seem to load and the Internet browser freezes. The consumer will not be able to view the page or interact with the listings.

When your contact logs into your Client Connect site and clicks on any sub-tab: “Undecided,” “Favorites,” “Possible,” “Rejected” or “View Summary,” the above image is the result. The Loading Results message stays on the screen, the results never seem to load and the Internet browser freezes. The consumer will not be able to view the page or interact with the listings.

A quick heads up for those that use Paragon’s Client Connect to communicate with your clients: We’ve received reports from some of our Members that the Client Connect site freezes when a consumer tries to view the page or interact with listings. The makers of Paragon 5 have verified that there is an MLS-wide issue affecting the consumer side of your Client Connect websites.

Here’s what and how it happens:

When your contacts log into your Client Connect site and click on any sub-tab: “Undecided,” “Favorites,” “Possible,” “Rejected” or “View Summary” they receive a Loading Results message that stays on the screen, (see the screenshot above). The results never seem to load and the Internet browser freezes. The consumer will not be able to view the page or interact with the listings.

The LPS MLS Solutions team, who produce the Paragon 5 system, says they have an urgent work order open in their support system to fix the problem. We will post a notification on this blog site when things change or the issue is resolved.

A good work-around to employ until this issue is fixed is to switch your contact to Paragon’s Auto-Email system. You can easily do this by clicking on the E-Mail Notification radio button in the Search Activity folder of the client’s profile and filling out the auto-email template.

Please contact the NNRMLS staff if you have questions or concerns about this issue. You can also report it directly to the LPS staff via the free agent help line at 1-877-657-4357.

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This entry was posted in News You Can Use, Paragon 5 and tagged , , , by Andrew Cristancho. Bookmark the permalink.

About Andrew Cristancho

Andrew is the Director of Member Services and Training for Northern Nevada Regional MLS; the official trainer for our products and services. He teaches classes, in our lab or at your office meetings and also hosts one-on-one and small-group training sessions. Andrew is author of many of the technical 'how-to' articles for our organization. Andrew holds the MLS Executive Designations CMLX 1 and CMLX 2 from the national Council of MLSs, his ePRO designation from the National Association of Realtors and serves on CMLS's Green Section Council. Andrew earned his Bachelor of Arts in Journalism and a Social Media Marketing Certificate from the University of Nevada Reno. He is happily married and is a proud father and lives and works in Reno, Nevada.

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