Paragon Search Error Returns Zero Results

UPDATE: The Paragon team has verified that this issue has been fixed. The fix was deployed on the evening of 2/20 and Paragon announced it at about the same time.

UPDATE 5PM: Although NNRMLS staff has not received official word from the Paragon team that this issue is fixed, their staff has indicated to us that it is now functioning properly. We’ve tested the garage, bedroom, bathroom and carport fields from computers in our Reno offices and have not received an error.
Stay tuned for official word.

-NNRMLS staff

ORIGINAL STORY:

NNRMLS has received numerous calls from Members reporting that when they search Paragon using criteria in the garage, bedroom, bathroom and carport fields they get get “0” in the count field. See below:

Search returns 0 results

The workaround that our staff has discovered is to only use one of those fields at a time; you should then get search results in the count field. We have not, however, been able to verify if using this workaround will provide accurate search results. The Paragon team is working on a fix for this issue. Please write your questions or concerns here, or call the NNRMLS staff at 823-8838. You can also follow us on Twitter at @NNRMLS.

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About Andrew Cristancho

Andrew is the Director of Member Services and Training for Northern Nevada Regional MLS; the official trainer for our products and services. He teaches classes, in our lab or at your office meetings and also hosts one-on-one and small-group training sessions. Andrew is author of many of the technical 'how-to' articles for our organization. Andrew holds the MLS Executive Designations CMLX 1 and CMLX 2 from the national Council of MLSs, his ePRO designation from the National Association of Realtors and serves on CMLS's Green Section Council. Andrew earned his Bachelor of Arts in Journalism and a Social Media Marketing Certificate from the University of Nevada Reno. He is happily married and is a proud father and lives and works in Reno, Nevada.

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