I Can’t Log into Paragon / Clareity Security Error

Good day to you Reader!

Many Northern Nevada Regional MLS Members have called our team to report that while attempting to log into Paragon they receive a Clareity Security Error, that says, “An error occurred while processing your request…,” see below for an example of this message.

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Never fear Paragon user! The fix is simple albeit a little inconvenient if you’re like me and work with 10 tabs opened to just as many programs that I’ve already logged into. Sorry about that!

Here’s how to get back into Paragon quickly:

1. Close all instances of the current browser window(s). I say all here because closing the current Internet window but leaving one or more open in the background will not fix this issue.

1a. (FOR MAC USERS): Mac users must “quit” their browsers before this fix will take; to do this click on the name of the browser in the toolbar at the top of the page, (it’ll say something like “Safari” or “Firefox”), then at the bottom of that dropdown menu select “Quit [browser name]”.

2. Bring a browser window back up.

3. Navigate to Paragon and try to log in again.
You should be able to log in successfully after that, if not try to clear the cookies and temp files from your browser.

If you would like help doing this please contact the NNRMLS team at 775-823-8838 or at support@nnrmls.zendesk.com.

Thank you for reading, & please let me know if this helped. You can also leave a comment letting me know what sort of articles you would like to see posted on this blog in the future.

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This entry was posted in Kitchen Sink, News You Can Use, Paragon 5, Show Me How and tagged , by Andrew Cristancho. Bookmark the permalink.

About Andrew Cristancho

Andrew is the Director of Member Services and Training for Northern Nevada Regional MLS; the official trainer for our products and services. He teaches classes, in our lab or at your office meetings and also hosts one-on-one and small-group training sessions. Andrew is author of many of the technical 'how-to' articles for our organization. Andrew holds the MLS Executive Designations CMLX 1 and CMLX 2 from the national Council of MLSs, his ePRO designation from the National Association of Realtors and serves on CMLS's Green Section Council. Andrew earned his Bachelor of Arts in Journalism and a Social Media Marketing Certificate from the University of Nevada Reno. He is happily married and is a proud father and lives and works in Reno, Nevada.

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